rbajj's Privacy Policy

rbajj ("we", "our", "platform") is an online gaming platform operated for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information when you use our website, services, and platform.

This Policy applies to all services, products, and digital platforms of rbajj. By registering on our platform or continuing to use our services, you are considered to have read, understood, and agreed to the terms of this Privacy Policy.

You must be at least 21 years old. We do not knowingly collect information from minors.

We collect various types of information from different sources. Full details are provided below:

2.1 Information You Provide Directly

When you register on our platform, create an account, or contact us, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Identity document information (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay account details)
• Username and password

2.2 Automatically Collected Information

Certain technical information is collected automatically while you use our platform:

• IP address and device type
• Browser type and version
• Operating system information
• Date and time of access to the platform
• Pages visited and activity logs
• Information obtained from cookies and similar tracking technologies

2.3 Transaction Information

When you carry out financial transactions on our platform, your transaction history, deposit and withdrawal details, gaming activity and betting history, and information related to bonuses and rewards are stored.

We use your information for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, managing, and verifying your account
• Processing deposits, withdrawals, and financial transactions
• Providing gaming services and bonuses
• Providing technical support and customer service

3.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Identity verification (KYC — Know Your Customer) process
• Monitoring user behaviour to ensure responsible gaming
• Complying with applicable laws and regulations

3.3 Communication and Improvement

• Sending important account and transaction notifications
• Analysing and improving platform performance
• Sending promotional messages with your consent
• Resolving technical issues and correcting errors

rbajj does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 With Service Providers

We work with trusted third-party service providers who supply technical support, payment processing, and gaming software on our behalf. These providers receive only the information necessary to carry out their specific responsibilities and are required to comply with our privacy standards.

4.2 Legal Obligations

If disclosure of information is required under a court order, a lawful request from a law enforcement agency, or applicable legal regulations, rbajj may be required to do so. In such situations we will try to notify you as far in advance as possible, unless there are legal restrictions preventing this.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify you before any such change takes place.

To ensure the security of your information, rbajj has put in place multiple technical and organisational safeguards:

• SSL/TLS Encryption: All data transfers on our platform are protected by industry-standard SSL encryption, which prevents interception of information in transit.
• Secure Server Infrastructure: Data is stored on secured servers with controls in place to prevent unauthorised access.
• Access Controls: Only authorised staff may access your information, and only when necessary.
• Regular Security Assessments: Our systems and security protocols are reviewed on a regular basis.
• Two-Factor Authentication: An additional layer of security is provided when accessing your account.
• Payment Data Protection: Financial transaction information is stored using advanced encryption methods.

rbajj uses cookies and similar technologies to improve your browsing experience and to analyse platform performance.

6.1 Essential Cookies

These cookies are essential for the core functionality of the platform — such as maintaining login sessions, keeping security features active, and saving your preferences. These cookies cannot be disabled.

6.2 Analytical Cookies

These cookies help us understand how users are using our platform. This information is used to improve our services.

6.3 Cookie Controls

You can control non-essential cookies by changing your browser settings. However, disabling certain cookies may prevent some features of the platform from working properly.

We retain your personal information only for as long as is necessary to fulfil the required purpose or to meet legal obligations.

• Active Account Information: Retained for as long as your account remains active.
• Transaction Records: Financial records are retained for the period required by law.
• Inactive Accounts: Information relating to accounts that have been inactive for an extended period may be securely deleted.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period due to legal and regulatory obligations.

You have certain important rights regarding your personal information:

8.1 Right of Access

You may request at any time to know what information we hold about you. We will respond to this request within a reasonable time.

8.2 Correction of Information

If your account contains incorrect or outdated information, you may request that it be corrected. Most information can be updated directly through your profile settings.

8.3 Request for Deletion of Information

In certain circumstances you may request that your personal information be deleted. However, where there are legal obligations or active transactions involved, it may not be possible to fulfil this request in full.

8.4 Opting Out of Marketing Communications

You may withdraw from promotional messages or notifications at any time. This can be done through your account settings or by contacting our support team.

rbajj is a platform operated for adults only. Our services are available only to those aged 21 and above.

We do not knowingly collect personal information from anyone under the age of 21. Our registration process includes an age verification step. If we learn that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

Our platform integrates services from various game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and others. These providers may have their own privacy policies.

In addition, we work with mobile financial services such as bKash, Nagad, Rocket, and Upay for payment processing. The privacy policies of those services will apply, and we are not responsible for their privacy practices.

rbajj reserves the right to amend and update this Privacy Policy as needed. For significant changes, we will notify you in the following ways:

• By publishing a special notice on our website
• By sending a message to your registered email address
• By showing a notification when you log in to the platform

Continuing to use our platform after changes have been published will be taken as your acceptance of the revised Policy. We therefore recommend reviewing this Policy regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our data protection team will review and respond to all requests as promptly as possible.

If this Privacy Policy is prepared in both English and Bengali, the Bengali version will take precedence. Any dispute relating to this Policy will be resolved in accordance with the applicable laws of Bangladesh.